How can we help?

Use the website login page with your existing AiLynx email and password. After signing in, you stay on the official website.

Account registration and password-reset options are available in the market weather service. It opens on ailynxweather.app; follow the options shown on its account screen.

The official website and market weather service use separate domains and browser sessions. Use the same account in both. The website keeps its session in the current tab; a new tab or device may need another sign-in.

Check your account in the market weather service for the access currently assigned to you. The official website introduces FREE, BRONZE, SILVER, and GOLD.

Paid checkout on the official website is not open yet. Plan links currently open account information; they do not charge you. Payment methods, tax treatment, renewal, cancellation, and refund details will be published before checkout opens.

Availability depends on your account access and the data available for the selected asset and timeframe. Confirm your account and selected timeframe. Buying AI credits does not unlock a higher subscription tier.

AI analysis credits are separate from subscription fees, including GOLD. Having access to the AI tab does not include free analysis runs. Credit prices and purchase conditions will be shown before purchase.

No. AI analysis is limited to the data permitted by your subscription. AI explanations may contain errors and do not guarantee price direction or returns.

No. Rain does not mean down, and sunshine does not mean up. Weather describes the market environment; price direction is a separate observation.

Check the asset, timeframe, observation timestamp, and data status. Different timeframes update at different intervals. Missing or delayed records should not be interpreted as a fresh observation. Refresh once and check the status again.

Use the language links and the System, Light, or Dark setting at the top of the page. If browser storage is restricted, your preferences may not persist.

Check your connection, reload once, and try an updated browser. Note whether the issue affects the official website (.com) or the market weather service (.app). Avoid clearing all browser data as a first step; doing so may sign you out.

The links below lead to the existing Korean drafts for Terms of Service, Privacy Policy, and Refund & Cancellation Policy. They remain under review and are not presented as approved sales policies.

Note the page address, device, browser, time, and steps that led to the issue. Redact private information from screenshots. This help center does not upload your screenshots or submit a support ticket.